Pen And I Publishing

1. Overview

Welcome to our Support Policy. This document explains our payment processing system, the relationship between Djangify and our associated domains, and how to get support for products or services purchased from any Djangify-affiliated website.

2. Payment Processing

Djangify is a parent company that operates multiple websites and services. When you make a purchase from any of our affiliated websites, the payment is processed through Djangify.

You may see a charge from "Djangify" on your credit card statement or payment receipt. This is normal and indicates that your payment was processed successfully.

Please note the following:

If you see a charge from "Djangify" on your credit card statement, it means:

You have purchased a product or service from one of our associated domains.

The charge may appear as "Djangify" or "Djangify.com" on your statement.

If you have any questions or concerns about a charge from Djangify, please email djangify@djangify.com

To summarise:

The name "Djangify" will appear on your credit card statement or payment receipt
All payments are securely processed through Stripe
Receipts and invoices will be issued under the Djangify business name
This is normal and indicates that your payment was processed successfully

3. Associated Domains

The following websites and domains operate under the Djangify umbrella:

Djangify.com - Our main domain
Show Your Spot - showyourspot.com
Inspirational Guidance - inspirationalguidance.com
ToDiane - todiane.com
Juice Cleanse Me - juicecleanseme.com
AI Marketing Platform - aimarketingplatform.app
Pen And I Publishing - penandipublishing.co.uk

You can verify if a website is affiliated with Djangify by checking our portfolio page or by contacting us directly at djangify@djangify.com.

4. Support Options

For the fastest and most effective support:

First, check the documentation specific to the website you purchased from
Each affiliated website has its own dedicated support resources
Use the contact form on the specific website where you made your purchase
Email the site administrator directly at admin@[sitedomain] (e.g., admin@penandipublishing.co.uk)
You may also CC djangify@djangify.com on any support requests

Our goal is to respond to all support inquiries within 48 hours during business days.

5. Contact Information

For general inquiries or verification of Djangify-affiliated websites:

Email: admin@penandipublishing.co.uk

For site-specific support, please use the contact information provided on the respective website.